Information Management and Communications Support Service for the U.S. Army

IMCS III IDIQ

This contract is for operation and maintenance services supporting the Network Enterprise Center communication systems.  Support includes:

• Administrative Telephone Services (ATS)
  Switchboard Console Operations
  Inside Plant
  Customer Services (Telephone)
  Outside Plant (Cable)

• Information Technology Services (ITS)
  LAN Administration and System Maintenance
  Help Desk Assistance
  Software installation
  Hardware and software troubleshooting
  Webmaster support

• Video Teleconferencing (VTC) support
  Establishing and scheduling of VTCs;

• Defense Message Switching (DMS) operations

• Technical Control Facility (TCF)
  Operations and maintenance
  TCF matrix switch;

• Configuration Management of the installation infrastructure
  Creating and updating engineering drawings (Computer-Aided Drawing (CAD))

• Land Mobile Radio (LMR) Network Management
  Control System (Master Controller) Management.