Information Management and Communications Support Service for the U.S. Army
IMCS III IDIQ
This contract is for operation and maintenance services supporting the Network Enterprise Center communication systems. Support includes:
- Administrative Telephone Services (ATS)
Switchboard Console Operations
Inside Plant
Customer Services (Telephone)
Outside Plant (Cable)
- Information Technology Services (ITS)
LAN Administration and System Maintenance
Help Desk Assistance
Software installation
Hardware and software troubleshooting
Webmaster support
- Video Teleconferencing (VTC) support
Establishing and scheduling of VTCs;
- Defense Message Switching (DMS) operations
- Technical Control Facility (TCF)
Operations and maintenance
TCF matrix switch;
- Configuration Management of the installation infrastructure
Creating and updating engineering drawings (Computer-Aided Drawing (CAD))
- Land Mobile Radio (LMR) Network Management
Control System (Master Controller) Management.